Privacy Policy
The legal entity Ботаника Вера ЕООД ("Botanica Vera") acts as the administrator of personal information on the botanicavera.shop platform. This text explains the scope of the data processed, the purposes, retention periods, the range of recipients and your legal rights.
Who is responsible
Registered office: Ботаника Вера ЕООД, ул. "Индустриална" 19, 8000 Бургас, България. Correspondence regarding data protection: [email protected].
Legal framework
The processing of personal information complies with the requirements of the General Data Protection Regulation (GDPR) and the current regulatory framework in Bulgaria. In case of conflict between these rules and the statutory text, the mandatory legal provision takes priority.
What we collect
When making a purchase, we require only the data strictly necessary for logistics: name, delivery address, email, phone number and item composition. Our system does not register or store card information. During browsing, the server records telemetry parameters such as IP address, browser software and pages viewed through the tools described.
- Identification data and address information (first and last name, delivery address within Bulgaria, phone number and active email address)
- Data on orders placed, the chosen payment method (cash on delivery or direct bank transfer) and purchase history
- Technical telemetry (IP address, access logs, web browser and operating system type and version)
- Written correspondence when contacting the customer service department regarding product and delivery questions
Why we use it
- For fulfilling and shipping orders, as well as for administering returned goods.
- For communication regarding customer inquiries and notification of the processing stage.
- For technical security of the web environment and statistical analysis of user behavior.
- For sending newsletters only after explicit consent, with a clear unsubscribe option in every email.
Sharing data with external partners
Logistics partners have access to the delivery address. Financial intermediaries receive only the information needed to process the transaction. Hosting and analytics partners handle data strictly under contractual assignment. User data is never sold under any circumstances.
The company operates exclusively within the Republic of Bulgaria and does not sell personal data under European regulations. US legislation (CCPA/CPRA) is not applicable to the merchant's activity, as it does not direct commercial offers to US residents.
Data retention period
Data on completed purchases is kept for the legally established tax and accounting period, after which it is reliably deleted. Profile information remains active until the registration is terminated. Analytical records are kept for up to 14 months.
Your rights
Users have rights under Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act of the Republic of Bulgaria, including the right of access, rectification, erasure, restriction of processing, data portability, and the right to file a complaint with the Commission for Personal Data Protection (CPDP).
Security
The store accepts only payment on delivery via cash on delivery with no additional fee, and direct bank transfer, which is why the website does not collect, require, or store data on bank cards or payment instruments.
Questions about this policy
Contact our team at [email protected] or by phone at +359 533 928 165 during Mon-Fri 10:00 - 18:15. We process every inquiry within one business day.
- Merchant
- Ботаника Вера ЕООД
- Registered address
- ул. "Индустриална" 19, 8000 Бургас, България
- [email protected]
- Phone
- +359 533 928 165
- Working hours
- Mon-Fri 10:00 - 18:15
- Registration
- ЕИК: 921858076