Frequently Asked Questions

Systematic information regarding orders, delivery times, warranty terms, and the return policy.

1. 1

   how to choose the right product for delicate hygiene

   We recommend starting with a daily support water-based cleansing gel or a gentle balm with witch hazel extract. These formulas are balanced for daily use and contain no artificial fragrances. Every product page lists full ingredients so you can make an informed choice for your needs.

2. 2

   what ingredients are used in the formulas

   All products contain plant extracts of witch hazel, calendula, chamomile, and almond oil. We avoid mineral oils, silicones, and parabens. The full list of ingredients is clearly printed on every package.

3. 3

   how the balm is used in daily routine

   Apply a small amount to clean, dry skin in the morning or evening. The texture absorbs quickly, allowing you to dress of staining. It does not require rinsing after application.

4. 4

   how can I order and pay

   Orders are completed online through the standard shopping cart without mandatory registration. We offer cash on delivery upon receipt from the courier or advance bank transfer. No bank card details are required.

5. 5

   how parcel delivery is handled

   Orders placed before 2:30 PM on a business day are processed and shipped the same day from our warehouse in Burgas. We use discreet, opaque boxes with no indication of contents. Delivery is made by courier to a specified address or office.

6. 6

   what are the product return terms

   You have the right to return an item within 30 days of delivery. The product must be unused, with unbroken hygiene packaging, and in its original box. Return shipping costs are covered by the customer, except in cases of an incorrect or defective item.